TERMS & CONDITIONS
Last updated: 26/02/2026
1. Introduction
Welcome to Charitrip (“Company”, “we”, “our”, “us”).
These Terms & Conditions govern your use of our website, platform, and services (the “Service”). By accessing or using our Service, you agree to be bound by these Terms.
If you do not agree, please do not use our platform.
2. Company Information
Data Controller:
Charitrip SL
Calle Perdiz, Corralejo, Fuerteventura. 35660, Spain
Email: charitripworld@gmail.com
3. Description of the Service
Charitrip is a platform that connects impact-driven travelers with NGOs, charities, and social projects offering accommodation and experiences.
We act as an intermediary platform. We are not responsible for the operational activities of host organizations.
4. User Accounts
To access certain features, you may need to create an account.
You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Notify us immediately of unauthorized use
We reserve the right to suspend or terminate accounts that violate these Terms.
PRIVACY & DATA PROTECTION (GDPR COMPLIANT)
5. Legal Basis for Processing (Article 6 GDPR)
We process personal data under the following legal bases:
- Consent (Article 6(1)(a))
- Contract performance (Article 6(1)(b))
- Legal obligation (Article 6(1)(c))
- Legitimate interest (Article 6(1)(f))
6. Personal Data We Collect
We may collect:
Identity Data
- Full name
- Username
- Organization name
Contact Data
- Email address
- Phone number
- Social media handles
Technical Data
- IP address
- Device type
- Browser information
- Cookies
- Usage data
- Tracking data (via analytics and pixels)
Communication Data
- Messages sent via forms
- Emails
- Social media interactions
7. Tracking & Analytics
We use tracking technologies including:
- Cookies
- Google Analytics (or similar)
- Meta Pixel (if applicable)
- Conversion tracking tools
- UTM parameters
- CRM integrations
- Email tracking systems
Tracking may collect:
- Pages visited
- Time on page
- Click behavior
- Source of traffic
- Device information
- Campaign attribution
Tracking is only activated after consent via our Cookie Banner (where required by law).
You may withdraw consent at any time.
8. Contact & Communication
By submitting your contact details (email, phone, social media):
You agree that we may:
- Contact you regarding your inquiry
- Provide service-related updates
- Send onboarding or operational information
- Follow up regarding listings or partnerships
Marketing communications will only be sent if explicit consent is provided. You can unsubscribe at any time.
9. Sharing of Data
We do not sell personal data.
We may share data with:
- Hosting providers
- CRM systems
- Email marketing tools
- Analytics providers
- Payment processors
- Legal authorities when required
All processors operate under GDPR-compliant Data Processing Agreements (DPAs).
10. International Data Transfers
If personal data is transferred outside the EU/EEA, we ensure:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Appropriate safeguards
11. Data Retention
We retain personal data:
- As long as your account is active
- As long as necessary for contractual obligations
- As required by law
- Or until you request deletion
Inactive accounts may be deleted after 1 year.
12. Your Rights Under GDPR
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data (“Right to be Forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
- Lodge a complaint with your Data Protection Authority
To exercise your rights, contact: charitripworld@gmail.com
13. Security Measures
We implement:
- SSL encryption
- Firewall protection
- Role-based access controls
- Secure hosting
- Password protection
- Limited internal access
However, no system is 100% secure.
14. Cookies
We use cookies to:
- Ensure platform functionality
- Analyze traffic
- Improve user experience
- Measure campaign performance
You can manage cookie preferences via our cookie banner.
15. User Responsibilities
Users agree:
- Not to misuse the platform
- Not to submit unlawful content
- Not to attempt to hack or disrupt services
- Not to impersonate others
16. Liability Limitation
Charitrip acts as a connecting platform.
We are not responsible for:
- Conduct of NGOs or travelers
- Accuracy of listings
- Injuries, losses, or damages during stays
Users engage at their own responsibility.
17. Termination
We may suspend or terminate accounts if:
- These Terms are violated
- Fraud or abuse is detected
- Legal obligations require it
18. Changes to These Terms
We may update these Terms at any time.
Users will be notified of significant changes.
Continued use of the platform implies acceptance of the updated Terms.
19. Governing Law
These Terms are governed by the laws of Spain.
Disputes shall be subject to the jurisdiction of the courts of Puerto del Rosario, Las Palmas, Spain.